The need for larger service networks and companies with business service partners is inevitable, and part of everyday operations. However, even in companies with the best partnerships, jobs are not carried out as neatly and as well as they could be. Since employees at your service partner are not available to you and you cannot get quick information, and their managers are often busy with their own work, in most cases you as the intermediary are in an unenviable position because the customer demands an answer from you. If you are subscribed through our app, you can forward a job to your service partner by email, but that is not much of a special feature if your service partner is not registered on our app either.
How SpinTasker helps with service partner relationships when they are also registered
When you receive a job and decide which service partner to entrust with execution, from that moment the partner can accept the job. It goes to their Unscheduled Jobs section as well as to your Forwarded Jobs section. When the partner accepts the job — or declines, that option exists too — you will have that information instantly. Then when they schedule the job in the calendar, you will automatically have that data too, so without a single call or message and without wasting time you will have a clear view of when your intervention is planned, and you can inform the customer about plans based on your calendar as if the technician going to the intervention were also employed by you. In the Business package you can enter an unlimited number of workers and service partners, and under one calendar you can have an overview of all interventions.
Job execution by the service partner
The service partner assigns the job to their worker using the same logic as the central service assigns to its worker, and the job closing procedure is the same, where both the partner and the administrator will have information about job completion. You can read about job completion in the article () and tutorial number () on our website. The central service can set a percentage or fixed portion of the repair price that they agreed on, and the app will automatically calculate earnings and costs of the intervention.
Advanced feature for services
In most cases, central service — service partner relationships are set up pyramidally, where jobs can be forwarded to sub-services. SpinTasker has developed functionality with reversed logic, meaning the partner can also forward their jobs to the central service, all from the need for services to send each other jobs they are unable to complete. For example, perhaps that particular service has the required parts or tools, technician knowledge, or perhaps jobs are forwarded by certain brands and device categories. You can see all these features in tutorial ()